• What we need – common vector file types: .ai .eps .svg
• What will need to be converted – raster file types: .jpg .png

We are able to convert your raster art to vector art upon request. Depending on the project there may be an additional cost associated with the conversion. Learn more about vector art here.

Embroidered items use a special digitized file type. We will help you with creating digitized art throughout this process. Some digitizing conversions may also involve an additional cost.

If you would like assistance with creating or modifying art, we are also happy to offer design work at a low hourly fee.

PMS colors
The vast majority of custom products require colors in the Pantone Coated “PMS C” guide. Pantone Matching System colors are patented, standardized ink colors used by our industry decorators. If you do not have PMS C colors identified in your company’s brand or special art, we will work to identify matches based on the provided CMYK, RGB or Hex code colors provided. Learn more about color systems here.

The ordering process

1. Can I browse a catalog of your products?

Visit our online catalog to search for products ideas. Please note that pricing displayed on this site is not necessarily reflective of the final quote or price for your order. Additionally, a similar item from a new vendor may suggested based on availability, production times and decoration needs. Your APS representative can provide even more specialized catalogs and tools to find the perfect product for your needs.

2. I found the item(s) I want to order. How do I get started?
Send us an email and include the following information:

1. Ship-to address
2. In-hands date: When you need to receive the order
3. Item # & supplier or a description of the product you have in mind. Links to the products are strongly encouraged
4. Item specifications: The specific style, color or size for the item
5. Item quantity
6. If applicable, please also include the number of garments in each size and color. Example: Small – 3, Medium – 7, Large – 5
7. The art or logo for your customized product & the color(s) for the decoration

3. All relevant order information has been shared with my APS rep to get the order placed. What next?
An order acknowledgement will be shared by APS Communications as soon as we have the necessary information for the order. Acknowledgements will include pricing, production timeline and virtual mockups and/or product templates.

Mockups represent the overall concept for the product and do not necessarily reflect the exact look of the final decorated product. Also keep in mind that colors will always look different on different screens and when printed out – which is where the importance of PMS colors comes in!

You will then review all details in the acknowledgement and give approval (or any additional edits) to share the purchase order with the supplier or decorator. Most of the time, a proof from the supplier will require your final approval before the order is released for production. Your timely response to these requests for approval ensures that the order is produced and delivered along the quoted timeline.

4. How long does it take for my item to ship after final approval?
Production times vary based on the supplier, item, and decoration type and will always be specified in the quoting and/or acknowledgement steps. Certain products do have rush production available for an additional fee.

We will share tracking information with you once the order ships from the supplier.

5. How do I pay for the order?
Either upfront or upon shipment of the order, you will receive the final invoice with instructions for payment via email. Please wait to receive the final invoice to process payment – acknowledgements are not invoices.